Return Policy

Promise:

• Simple & reliable: Bogistshop provides a straightforward warranty that is processed in the most simple way
• 14 days refund guarantee: within 14 days of receipt, return your undamaged/unused Bogistshop product and receive a refund for any reason. ( Casue accessories are not from our EU warehouse, it can’t be in this guarantee)
• 90 days accessories providing warranty: Bogistshop offers 90 days warranty for the scooter. Within 90 days, if there is a small problem with the Bogistshop ’s product, we can provide accessories shipping service to solve the product quality problem in time.(Note: If you purchase E-Scooter on www.bogistshop.com for more than 14 days and within 90 days, we can provide a half-price refund service, not a full refund service, customers need to send E-Scooter back to our warehouse, After we confirm receipt of the products, we will refund the customer on time.)
• Lifetime Technical Support: If you have any questions during riding, please feel free to reach us directly and we will gladly assist you! ([email protected])

Refund  Within 14 Days From The Item’s Arrival To The Customer

Any new, unopened and unused product purchased on the bogistshop.com can be returned within 14 days for a refund (to original method of payment). Customer is responsible for return shipping fees on all orders and ensuring that the product arrives undamaged. Products purchased through an authorized retailer must follow the return policies of the retailer.

Returns may be rejected if items do not meet the above requirements.

In order to return, you must do the following:

Please contact our Customer service at email to get the return address.In order to process your return, you must mail back your scooter in its original box with its original packing materials, after you receive our confirmation . No returns will be accepted without the original packing material. The scooter also need to be cleaned before shipping out. 

Warranty Or Refund

We offer 90 days Warranty for manufacturer defect that come with the accessories product.

If a defect arises during the Warranty Period,Bogistshop  will repair the product at no charge using new parts or parts that are equivalent to new in performance and reliability, OR, exchange the product with an equivalent product that is new or formed from new and/or previously used parts that are equivalent to new in performance and reliability. If you have questions, please contact us by email: [email protected]. Or please see our warranty policy.

• The product cannot be used for rental or commercial use.
• The product cannot be used for competition.
• The Limited 90 Days Warranty only covers parts or issues due to manufacturer defects.

Damage & Protection

Unless reported prior to the return/exchange, the customer is responsible for ensuring that the product arrives undamaged and in working condition. Products returned with heavy use, unreported damage, or without original packaging may be rejected.

Shipping Costs

If you insist on returning our products, please contact us, we will send you a return address.you need to return to the original shipping address or the corresponding warehouse address.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Note:The accessories of electric scooter we can’t be responsible for the return shipping fee .

The refund time for credit/debit card payment

When you initiate a refund, we will submit a refund application to your payment bank within 1-2 business day, and the bank will process the refund to your payment card within 2-5 business days. The exact time you receive the refund depends on the processing speed of bank. It’s usually takes about 3-7 business days.

If you have any other questions, please contact us.

E-mail: [email protected]